Contact information

At Bralo, we are passionate about making your kitchen experience fun and efficient with our innovative watermelon cutters. Although our headquarters is based in Round Rock, Texas, we are delighted to serve fruit lovers across Singapore.

Get In Touch

We aim to respond to all inquiries within 24 hours. Note for our Singapore customers: Due to the significant time difference (14 hours), email is the fastest and most reliable way to reach us.

1. Email Us For order status, usage instructions, or return inquiries: 📧 support@bralo.shop

2. Call Us If you wish to leave a voicemail or speak to us during US business hours: 📞 +1 307-263-8378 (Please note: This is a US number. International calling charges may apply depending on your provider.)

3. Mailing Address Returns should be sent to our US facility (Please email us for authorization first): 📍 1850 Red Rock Dr Round Rock, TX 78665 United States

Customer Service Hours

Our team is based in Round Rock, Texas (Central Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (CT)
  • Time Zone Guide:
    • We are 14 hours behind Singapore.
    • How it works: When it is 10:00 AM on Tuesday in Singapore, it is 8:00 PM on Monday here. We typically answer emails while you sleep, so you'll often see a reply in your inbox first thing in the morning!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Is the watermelon cutter dishwasher safe? Yes! Our windmill cutters are made from food-grade stainless steel and high-quality plastic. They are safe to place in the top rack of your dishwasher for easy cleaning.
  • Does it work on other fruits? It is designed specifically for watermelons due to their texture, but it also works great on cantaloupes and honeydew melons, provided they are not overly ripe or too hard.
  • What currency is the store in? All prices are listed in US Dollars (USD). Your bank will automatically convert the total to Singapore Dollars (SGD) at the current exchange rate when you checkout.
  • How long does shipping to Singapore take? Since we ship internationally from the USA, typical delivery takes 7 to 13 business days. You will receive a tracking number to follow your package's journey.
  • My cutter arrived damaged/bent, what do I do? Please do not return a damaged item immediately. Simply take a photo of the damage and the packaging, then email it to support@bralo.shop. We will send a free replacement immediately.