Shipping policy

Last updated: December 17, 2025

This Shipping Policy applies to all purchases made on bralo.shop and outlines our fulfillment and delivery practices.

1. Order Processing Time All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

  • Packaging Note: We inspect every watermelon cutter before packing to ensure the blades/windmill mechanism are perfect. Your item will be securely packed to prevent any damage during international transit.

2. Shipping Time & Delivery Estimates We ship orders internationally from our United States facility directly to Singapore.

  • Shipping Origin: All orders are dispatched from our warehouse located in Round Rock, Texas, USA.
  • Estimated Shipping Time: Once dispatched, the estimated shipping time to Singapore is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

3. Shipping Cost We offer Free Shipping on all orders to Singapore. No handling or delivery fees apply.

4. Import Taxes and Duties (GST)

  • Currency: All prices listed on our website are in US Dollars (USD).
  • No Surprise Fees: We ship to Singapore on a DDP (Delivered Duty Paid) basis where possible. This means applicable Singapore GST (Goods and Services Tax) and import duties are included in the product price or covered by us. You should not be asked to pay extra fees to the courier upon delivery.

5. Shipping Locations We currently ship exclusively to Singapore. If your destination is not listed at checkout, please contact us for further assistance.

6. Tracking Your Order Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email.

  • Note: Please allow up to 48 hours for the tracking information to update as the package clears US outbound customs before flying to Singapore.

7. Delays Delivery times are estimates and may vary due to external factors such as weather disruptions, airline delays, or customs clearance procedures in Singapore. We appreciate your understanding in the event of any unforeseen delays.

8. Contact Information If you have any questions regarding our shipping policy, please contact us:

  • Operator: Michael Bejan Flores
  • Email: support@bralo.shop
  • Address: 1850 Red Rock Dr, Round Rock, TX 78665, USA
  • Phone: +1 307-263-8378